If you are having difficulties in seeing both sides of the conversation in Droid Transfer, for example if only received messages are displayed, this usually means that you are using Advanced Messages or Chat messages which are not fully supported by Droid Transfer.
You can confirm the type of message by going to the Messages App on your phone and long pressing a sent message to display the message properties. The message type may display "Advanced Message" or "Chat Message" .
Droid Transfer supports SMS, MMS and standard use of RCS (Rich Communication Services) messages, implemented by operators such as Sprint, Verizon and Vodafone, but does not currently support operator-specific extensions to this messaging type, such as AT&T's Advanced Messaging. For this reason, Advanced and Chat Messages are not displayed fully, or copied with Droid Transfer.
For more information on why some messages are not showing in Droid Transfer, how to help us add Advanced Messaging support to Droid Transfer and how to turn off Advanced Messages in your device's settings, please see our article below...
If you require further assistance, please contact our support staff who will help or refund your purchase.