When TouchCopy displays 'initiating data communications', this may take longer than expected, or may never progress from this screen. This may occur if TouchCopy does not have the required permissions to access the device's information, or if there is a problem with creating a temporary backup of your device to read from.
Firstly, while TouchCopy is displaying initiating communications with your device, please check the top of your device for a spinning icon (If you are using an iPhone with the "notch" at the top of the screen, you'll need to swipe down from the top of the screen in order to check for the spinning icon in your Control Centre).
As long as this spinning icon remains, TouchCopy is communicating with the iPhone in order to create a temporary backup to read messages from. While this should usually take no longer than 10 minutes in order to create this temporary backup, however if the icon should disappear, but TouchCopy remains on "initiating data communications" for at least another 5 mins, there could be an error.
To resolve this issue, please follow these instructions:
Running TouchCopy in Administrator mode (PC Only):
If you're using a Windows PC, it may be beneficial to run TouchCopy in administrator mode. This will ensure that TouchCopy has all the correct permissions to access your device's iTunes backup.
To do this,
- Right click on the TouchCopy icon either on your desktop or in your programs folder.
- Select 'Properties' and then go to the 'Compatibility' tab.
- select to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'.
Please then re-launch TouchCopy and try loading your data again.
Giving TouchCopy Full Disk Access (Mac Only):
If you're using a Mac running macOS 10.14 Mojave or higher, it may be beneficial to try giving TouchCopy Full Disk Access to ensure it has the correct permissions to read your device's backup.
To do this:
- Open System Preferences > Security & Privacy > click the Privacy tab.
- Scroll down to "Full Disk Access", click it > click the lock to make changes > click the "+" button > then find and add TouchCopy
If the issue persists...
If you continue face issues after checking your permissions, there may be an issue with TouchCopy being unable to create a temporary backup of your device to read from.
A temporary backup will be required in order for TouchCopy to access certain data types like Messages, Contacts, Calendars and Notes. If setting permissions did not resolve this issue for you, read on to find out how to manage your iPhone backups for use with TouchCopy.