You can connect your Android with Droid Transfer using either a WiFi connection, or a USB cable. For a guide on connecting using either WiFi or USB, check out our step-by-step guide.
Troubleshooting USB and WiFi connections
Make sure you're using the latest versions of both Droid Transfer 2 and Transfer Companion. To check for updates, go to Settings -> Updates in the software.
Get the latest Droid Transfer update
Transfer Companion app needs to be on at least version 5.02 to ensure a successful connection. To check for Transfer Companion updates, on your Android, open Google Play Store. Tap the menu icon > My apps & games > tap "Update" next to Transfer Companion in the list.
Get the latest Transfer Companion app update
Troubleshooting a WiFi connection
To connect your phone and PC over WiFi, ensure both devices are on the same Wi-Fi network. Also, keep your phone screen on and unlocked with the Transfer Companion app visible, and avoid switching apps or returning to the home screen while trying to connect.
For further details see our step-by-step WiFi troubleshooting guide.
Troubleshooting a USB connection
To connect your phone to your PC via USB, follow our USB connection guide.
Here is a summary of the troubleshooting information; for more details, refer to our step-by-step USB troubleshooting guide.
- Make sure the USB cable you're using is capable of data transfers. Check if when connected your phone appears in Windows File Explorer, and if not, try using a different data-transfer cable or USB port.
- Ensure a firewall is not blocking the connection.
- Check your default USB configuration on your Android device, located in the "Network" section of the "Developer Options." Ensure the USB configuration is set to "No data" or "Charging Only," and not "Media Transfer," as Droid Transfer may not connect if Media Transfer is selected.