You can connect your Android with Droid Transfer using either a WiFi connection, or a USB cable.
To allow the Android to communicate with Droid Transfer on your PC, you'll need to download the free Transfer Companion app. You can get the app from Google Play Store on your Android device.
For a guide on connecting using either WiFi or USB, check out our step-by-step guide.
For troubleshooting connection issues, please scroll down!
Troubleshooting (General)
- Before you dive into specific WiFi or USB connection troubleshooting steps, make sure that you are running the latest versions of both Droid Transfer and Transfer Companion.
To check for Droid Transfer updates, launch Droid Transfer on your computer, then go to Options > Updates.
To check for Transfer Companion updates, on your Android, open Google Play Store. Tap the menu icon > My apps & games > tap "Update" next to Transfer Companion in the list.
- Disable Mobile data on your Android device (this can interfere with either WiFi or USB connection).
- Ensure a firewall is not blocking the connection.
Troubleshooting a WiFi connection
Step-by-step WiFi troubleshooting guide
Troubleshooting a USB connection
- Check your default USB configuration on your Android device. This can be found within the 'Network' section of the 'Developer Options' on your device. Please ensure that the USB configuration is set to 'No data' or 'Charging Only' and not 'Media Transfer'. If Media Transfer is selected, Droid Transfer may not connect to your device.
- Check that your Android device is being found in Windows File Explorer when it is connected. If your device does not show here, it is likely that there is an issue with the USB cable, USB port or USB drivers.
If the phone is not detected by the computer, try a different USB cable for the connection. Also try connecting the cable into a different USB port in your computer in case there is a problem which the port your were trying.
If the issue persists, but you are sure that the cable and port are working, you may need to download your device's USB driver on your computer. You should be able to download your relevant device's USB driver from the manufacturers website. For example, I could download a Samsung Galaxy USB driver from Samsung's website.
If you are unsure about this, let us know and we can help you locate which driver you need.
Persisting Issues
If you still cannot connect with Droid Transfer after using the above steps, get in touch with our support team.
Launch Droid Transfer and attempt to connect with USB or WiFi. If a connection is not made after a couple of minutes:
1. Click 'Options' in the control bar at the top right of the Droid Transfer window.
2. Click 'Logs' at the bottom of the options list on the left hand side of the Droid Transfer window.
3. Click the button 'Copy to Clipboard'
4. Open a new email to us and paste the copied log into the email (Pressing CTRL-V on your keyboard).