When you attempt to connect your Android device to Droid Transfer via USB or WiFi, but the operation fails it can be quite frustrating, but with these support articles we should hopefully be able to fix the problem!
If you are experiencing issues connecting your device to Droid Transfer via WiFi, please read this support article here: https://www.wideanglesoftware.com/support/droidtransfer/droid-transfer-troubleshooting-wifi-connection.php
If you are experiencing issues connecting your device to Droid Transfer via USB, please read this support article here: https://www.wideanglesoftware.com/support/droidtransfer/droid-transfer-troubleshooting-usb-connection.php
If you are still experiencing issues, please contact us for additional support