TouchCopy performs a device backup in order to read your iPhone data, such as Messages, Contacts etc. If this backup fails, you may find that TouchCopy gets stuck on creating an iPhone backup stage, or you get a backup fail error.
Firstly, please make sure that there is enough space on your computer for the iPhone backup. You can delete the backups created by TouchCopy either automatically after exiting the software or manually through Settings in TouchCopy. For details on how to manage and delete backups created by TouchCopy, check out the user guide page below:
https://www.wideanglesoftware.com/touchcopy/help/options.php#backups
Trouble creating a backup in the latest version of TouchCopy
If you're using the latest version of TouchCopy, and you're having trouble creating a backup, please select the relevant help guide below:
- TouchCopy is stuck while creating a backup of my device.
- TouchCopy is not displaying my iPhone messages, Contacts, Calendars or Notes
- Backup Failed - No backup password set when required by device management
Trouble creating a backup in TouchCopy 16
If you're having trouble making a backup in the legacy "TouchCopy 16" software, read on to find out how to resolve the errors below:
- Snapshot Relocator Returned False error
- Backup process returned error 1
- "Could not find BU EXE Path Null" error
How to resolve "Snapshot Relocator Returned False" error
If you receive this error, you can perform a normal iTunes backup (or Finder if using a Mac running macOS Catalina or higher) of your device and then re-run TouchCopy to use that backup instead. Here's how it's done...
- Connect your iPhone to your computer using your USB cable.
- Backup your iPhone to your PC or Mac...
- On a PC, or a Mac running macOS Mojave or lower, launch iTunes.
- On a Mac running macOS Catalina or newer, launch Finder.
- Select your device icon in iTunes, or your device name in Finder.
- Make sure that your Backups are set to be saved to your computer, rather than to iCloud.
- Click "Back Up Now".
- Once complete, close iTunes/Finder and run TouchCopy.
- Attempt to access a section like Contacts or Messages in TouchCopy.
- If the backup fails, TouchCopy will display the error message again, but this time, there should be an option to use the backup you have created with iTunes/Finder. Click the "Yes, use older backup" button.
Resolve "Backup process returned error 1" or "Could not find BU EXE Path Null" error
"Backup process returned error 1" message and "Could not find BU EXE Path Null" error can occur if the required iTunes files are not found in the expected location on your computer.
To resolve this issue, please uninstall your current version of iTunes, then reinstall the program directly from Apple's website (rather than through Microsoft Store). Here's how it's done...
- Uninstall iTunes from your PC.
- On the iTunes download page, scroll down to 'Looking for other versions?' and click 'Windows'. Scrolling back up will now display a link to download iTunes directly rather than through the Microsoft Store.
Alternatively, you can download iTunes directly from the relevant link below: - Once installed, launch TouchCopy and connect your device. TouchCopy should now be able to successfully perform a backup and proceed with loading your device's data.
Further Help
If this still fails for you, please contact our support team for further assistance, noting the error message reported in orange.