I get a red X with a failed transfer when copying songs to iTunes

Tracks that TouchCopy has failed to copy to your PC or Mac will be marked with a red cross. To correct this problem please first check that you're using the latest version of TouchCopy by using the update checker in the options window. Also, please follow our suggestions below to resolve the issue.

Check your iTunes Preferences

Before copying your iPod or iOS device music, set up your iTunes preferences as follows:

1. Launch iTunes.
2. Open iTunes preferences (PC - in the Edit menu, Mac- iTunes menu).
3. Select the Advanced tab.
4. Make sure the box next to "Copy files to iTunes Media folder when adding to library" is checked.
5. Press "OK" and close iTunes.
6. Launch TouchCopy and connect your device.
7. Select your songs and click on Copy to iTunes and re-attempt the copy.

Transfer smaller groups of songs

Any songs you didn't copy using TouchCopy will be contained in the "Items to be copied" report in TouchCopy. It may be helpful to select smaller groups of items by shift-clicking the tracks and then clicking on Copy to iTunes in TouchCopy.

Please also check if the songs which you're trying to copy, play on your iPod. Note that TouchCopy will not be able to copy songs which cannot be played.

If you continue to have problems with this, please try copying music to your hard drive and importing it into iTunes from there by selecting the File tab and then "Add folder to library".

If you copy your playlists to your hard drive, TouchCopy will produce an XML file named after the Playlist you are copying. This XML file contains information about the tracks and track order of the Playlist. The XML file can be used to import the playlist into iTunes. To import the playlist into iTunes, in iTunes, select 'File-> Library-> Import Playlist...'. Select the XML file saved by TouchCopy with the same name as the playlist you require and click Open.

Run TouchCopy as administrator (PC version)

If you are using a Windows computer, it may be beneficial to run TouchCopy as administrator, ensuring it has the correct permissions to access your backup.

To do this, make sure TouchCopy is closed. Then, right-click on the TouchCopy icon either on your desktop or in your programs folder. Select 'Properties' and then go to the 'Compatibility' tab. On here please select to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch TouchCopy and try again.

Ensure TouchCopy has the correct permissions (Mac Version)

If you are using a Mac computer running macOS Mojave or higher, please make sure that TouchCopy has the correct permissions on your Mac.

To do this:

1. Open System Preferences > Security & Privacy > click the Privacy tab.
2. Scroll down to "Full Disk Access", click it > click the lock to make changes > click the "+" button > then find and add TouchCopy.