Your activation code will have been emailed to you when you purchased the software. Please search through your emails to find the details of your activation codes. Please also ensure that your code has not expired and that you are using the correct software version that corresponds with your purchase.
For further guidance on resolving product activation issues, please refer to the articles below:
- My TouchCopy activation code does not work
- My Droid Transfer activation code does not work
- My iBackup Extractor activation code does not work
Microsoft / Mac App Store purchases:
Our App Store software works a little differently. If you make a purchase on the Microsoft or Mac App Store, you won't receive an activation code. Please simply log in to your Microsoft or Apple account used to make a purchase and download your software from there.
Further help
If you cannot find the email containing your activation code, you can contact our support team who will assist you. Please provide details of your purchased products, your full name and the email address you used to make the purchase. We can lookup purchases and retrieve activation codes purchased within the last 5 years. We aim to respond within 24 hours, or the next working day.