If you attempt to load TouchCopy, Droid Transfer, or one of our other programs, but the app doesn't open on your PC, help is at hand.
Check You're Using the Latest Software
Update the app itself
First, uninstall your current version of the program from your computer...
- Click the Windows icon on your Desktop and go to Settings > Apps > Installed Apps.
- Select the program you want to remove, and click "Uninstall".
Then, download and reinstall the program from our website. The latest versions of all our products are available from our support pages.
Update your operating system
It's also important to check that your computer's software is up to date.
To update Windows, click the Windows icon on your Desktop > Settings > Windows Updates / Update & Security > Check for Updates.
If an update is found, you can download and install it.
What to do if the issue persists
If you're still unable to launch the app after updating your software, follow our full troubleshooting guide to resolve this issue.