If software you downloaded from our website is not installing or launching correctly for you, please perform the checks detailed in this article to make sure that your computer/system is ready to run your desired software.
1. System Requirements:
Check that your computer/system meets the minimum requirements needed to run the software program in question.
Our website displays the environment needed to run the program correctly.
For example, click the relevant link if you need system requirements for Droid Transfer, TouchCopy, Contact Transfer, iBackup Extractor, Tune Sweeper, Music Tag, Duplicate Sweeper or PDF Converter.
2. Run the latest version
We are always working on improving the software, whether it be introducing new features, making improvements or fixes.
Running the latest version of the software ensures that you have all the fixes and improvements that we have released.
You can usually check for updates in the settings of the software itself. Or you can find the latest version of each program by selecting your program's FAQ link here. Updates are free for users with valid and unexpired activation codes. You usually don't need to re-enter your activation code when updating to the latest software version.
3. Check Permissions
Sometimes, a program will not run correctly if it does not have the correct permissions on your computer.
To ensure that the software has the correct permissions to run as expected, follow the steps below:
Run as administrator on Windows
- Find the program you want to launch. Your program might have an icon on your Desktop, or you can click the Windows icon at the bottom of your screen and type to search for the program.
- Right-click on the program's icon either on your desktop or from your search.
- Choose to "Run as administrator".
Grant Full Disk Access on Mac
- From your Launchpad, open System Preferences.
- Click "Security and Privacy".
- Click the lock icon in order to make changes.
- Choose "Full Disk Access" from the list.
- Click the "+" and add the program you wish to grant access to.
- Close the window and launch your desired app!
4. Activation Issues
Please check our recommendations in the support articles below if you're having issues with activating your software:
- How to find your activation code after making a purchase
- I cannot activate my software due to an Activation Error
5. Contact Us
If you're still experiencing issues after following the steps above, please contact our support team. To help us assist you faster, include the following details:
- If you have purchased the software, please provide your purchase email address, full name, and activation code (if available).
- The program and version you're using. You can find the version number by going to Settings (or Options) > About within the software.
- The specific issue you're encountering. Are there any error messages when you attempt to install or run the software?
- Any steps or recommendations you’ve already tried (e.g., "I’ve checked system requirements, updated TouchCopy, and ran it as administrator").
Our support team will be more than happy to help!