If software you downloaded from our website is not working correctly for you, please perform the checks detailed in this article to make sure that your computer/system is ready to run your desired software.
1. System Requirements:
Check that your computer/system meets the minimum requirements needed to run the software program in question.
Our website displays the environment needed to run the program correctly.
2. Run the latest version
We are always working on improving the software, whether it be introducing new features, making improvements or fixes.
Running the latest version of the software ensures that you have all the fixes and improvements that we have released.
You can check for updates by going to Options > Updates in the software. Updates are free for users with valid and unexpired activation codes. You usually don't need to re-enter your activation code when updating to the latest software version, however if necessary you can always lookup your activation code here.
3. Check Permissions
Sometimes, a program will not run correctly if it does not have the correct permissions on your computer.
To ensure that the software has the correct permissions to run as expected, run it as administrator.
To do this right click on the software program icon (e.g. the TouchCopy icon) either on your desktop or in your programs folder. Click 'Properties' and then go to the 'Compatibility' tab. On here please choose to 'Run this program as an administrator'. Once done press 'Apply' and then 'OK'. Please then re-launch your software and try again.
4. Activation Errors
Please check our recommendations in the support articles below if you can't activate your software due to an activation error
5. Contact Us
If you are still having troubles after completing the steps above, let us know. Contact our support team and let them know which steps you have completed.
It is important that you provide as much detail as you can about the issue so that we can provide the best assistance we can for you and resolve the issue as quickly as possible.
As such, let us know:
- What program you are using (e.g. "I am running TouchCopy 16 on my Windows computer")
- Where you are having troubles (e.g. "I have connected my iPhone, but I receive an error saying that TouchCopy cannot find my text messages")
- What steps you have tried already (e.g. "I have checked that my computer meets the minimum requirements, that I am running the latest version of TouchCopy on my computer, and I am running TouchCopy as administrator.")
Our support team will be more than happy to help!