Accessing your Android device files from your PC is usually as easy as clicking on Files in Droid Transfer.
However, you may receive an error loading files if Droid Transfer does not have permission to access the content on your Android device.
Follow these steps to ensure that Droid Transfer has permission to access Files on your connected Android phone:
Step 1: Make sure that your software is up to date
1. Check that you are using the latest version of Droid Transfer on your PC by going to Options -> Updates from within the software. Or you can update Droid Transfer for free from here.
2. Check that you are running the latest version of Transfer Companion on your Android device from the Google Play Store.
Step 2: Grant permissions to Transfer Companion to access files on your device
- Open the main Settings app on your Android device.
- Tap 'Apps' or 'Application Manager' (depending on your device, this may look different).
- Tap 'Transfer Companion' within your list of apps.
- Tap Permissions, then allow Transfer Companion to access "Storage" to allow the app to access your files. If you wish to copy your Calendars, photos, contacts, messages and call history with Droid Transfer as well, enable the appropriate permissions as below.
Step 3: Run Droid Transfer as Administrator
- Right click on the Droid Transfer icon either on your desktop or in your programs folder.
- Click 'Properties' and then go to the 'Compatibility' tab.
- Enable 'Run this program as an administrator'.
- Once done click 'Apply' and then 'OK'.
Once these steps are complete, please launch Droid transfer, connect your Android device and try accessing the Files section again.